PAYMENTS & ACCOUNT OPTIONS

MAKE PAYMENTS ONLINE WITH SCHOOLCAFÉ

See how much money is on your child's meal account 24/7
Make payments directly to your child's meal account, preventing lost or forgotten money
Track account activity; see exactly what your child is purchasing
Add or change parental controls over purchase restrictions

MAKE PAYMENTS AT SCHOOL

We highly recommend sending a check rather than cash
Put your child's first and last name in the memo section of the check - include their Student ID# if possible
If you do decide to send cash, please put it in an envelope with your child's first and last name on it - include their Student ID# if possible
We cannot accept credit card payments in the cafeteria lines or at any campus. If you wish to pay by credit card, please do so online

REFUNDS

You may request a refund for the remaining balance on your child's account. You may request the refund in person by speaking to the cafeteria manager, or you may submit your request using the Cafeteria Refund Request Form.

TRANSFERS

You may request to transfer funds between your children’s accounts. You can manage transfers yourself through SchoolCafé or you can contact Crystal Thill.

END-OF-YEAR BALANCES

Positive balances will automatically carry over to the new school year.
Negative balances should be paid before the new school year begins. Balances not paid by that time will be taken off of your child's cafeteria account, but will be transferred over to the district. The amount is still owed, and the campus principal or staff may contact you for payment.

ACCOUNT RESTRICTIONS

You may set restrictions on your child's account to limit their purchase of snacks and extra items in our line. To set restrictions, please create and account at https://www.schoolcafe.com/fisd, or log in if you already have an account. Add your students to your account to begin. This will allow you to set restrictions appropriate for your household, and change them as you feel necessary for your student.

To disable purchases of meals, please contact Crystal Thill.

AcCessibility

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

(1) mail: U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW

Washington, D.C. 20250-9410; or

(2) fax: (833) 256-1665 (202) 690-7442; or

(3) email: program.intake@usda.gov.

This institution is an equal opportunity provider.

Translations in other languages: https://www.fns.usda.gov/cr/fns-nondiscrimination-statement

FISD Civil Rights Complaint Procedures